Situation:
Our customer had an established best-in-class product used in an industrial environment with corrosive chemicals. They asked us to create a plan to take the manufacturing of this entire product line offshore.
Action:
During our initial product review we requested any customer service reports of field failures to identify and isolate historic design flaws so we could correct them and improve the product when we began production.
The customer provided mountains of data and when armed with this information, we analyzed it and identified the root cause of a critical reoccurring field failure. Our engineering team quickly redesigned the flawed component to correct the design as we went into production. This correction was a huge success and completely eliminated the field failures which was a huge win for our customer.
Summary:
We built and dedicated a completely new production line specifically for manufacturing these products, improved the overall quality and provided our customer with an immediate bottom line savings. We have made this product line continuously since 2007.